FREQUENTLY ASKED QUESTIONS

 

How can I tell if a product has expired? Is there a “Best Before” date?

The short answer is check the expiration date. You can find that on our packaging. Most of products are shelf-stable without opening. Some of product should keep in refrigerate after opening and finish as soon as possible. Read more on our products page. 

 

How do you packing the product into parcel for online delivery?

It’s rare event that our parcel arrived broken or damaged. We wrap the glass jar product with multiple layers of bubble wrap and put it into thick cardboard with fragile label. However, we have tried multiples dropping, throwing and even kicking tests to find out the safest packing methods. So you can shop without a worry.

 

What if my parcel arrived broken or damage in transport?

We will return you a new parcel if there is any damage to the packaging on delivery. Yes! Just show us a proof of spoiled product and purchase receipt. Contact us immediately at mamacahkitchen@gmail.com or Whatsapp us on +6018-9898920. 

 

The safety of our customers is our top priority, and we recognize the needs of our customers, who have allergies or sensitivities to nuts, gluten, certain spices, etc. Mama Cah Kitchen always discloses all ingredients on the ingredient statement as required by the KKM and will answer any questions that will help consumers decide what products they can safely consume.

A wide range of activities and cross-checks are completed to ensure that cross-contamination and/or inadvertent use of the wrong ingredient does not occur in our facilities.

We take every precaution to ensure that cross-contamination of ingredients does not occur in our production facility, but we want you to know that this product was produced in a plant that processes foods containing peanut, salted fish, dried shrimp, soy and etc. 

 

Can I recycle Mama Cah Kitchen’s packaging?

Good question. Like you, we’re always looking for ways to reduce the amount of waste that goes into our landfills. That’s why we’re continually working to increase the sustainability of our packaging.

In most areas, the following components can be recycled:

  • All metal cans
  • All glass jars with lids
  • External cardboard cartons

Generally, the following packaging is not recyclable:

  • The plastic packaging like bubble wrap 

 

Who should retailers or agents contact about selling Mama Cah Kitchen’s products?

If you are a retailer or agents and would like to sell Mama Cah Kitchen’s products, you can reach us via Whatsapp or call us +6018-9898920. Someone from our Sales Department will get in touch with you for wholesales price list.